Troubleshooting

The confirmation email never arrived

• Check your spam folder.
• Confirm you typed the address correctly — if it was wrong, sign up again with the right one.
• If the link expired (they last two days), ask a platform admin to resend it. Signing up again with the same address does not work — it only tells you the account already exists.

It says I cannot log in yet

Your email address has not been confirmed. Open the link in your confirmation email first. This is a different message from a wrong password, on purpose.

A sub cannot get into their account

Claim links expire after 14 days. Any band owner can resend one from the Members page.

Your account has been disabled

An admin has disabled the account. It takes effect immediately, everywhere. Contact whoever runs this install.

A whole section is missing from the sidebar

• Booking, Leads, and Agreements are Pro and owner-only — see Plans and Pro.
• Reports and Settings are owner-only.
• As a venue owner, the booking calendar is switched on per account by an admin.

I cannot open a venue's calendar

You need to be its owner, or an agent whose representation has been approved. A request that is still pending gives you no access yet — see Representing a venue.

A band is missing from the booking picker

Only bands you have an approved connection with, with slot requests enabled, can be booked into a date. That is the band's consent to a confirmed gig landing on their calendar. Connect with them first, or book them as an off-platform act by typing the name.

A confirmed gig appeared that we did not enter

A venue or agent you are connected to booked you into one of their dates. Turn slot requests off for that connection to stop it — see Booking and agents.